Specialist, Customer Service (Order Management - Global)
adidas Services Limited
- Company Industries:Others
Job Information
- Post Date:2018-05-25
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Permanent
- Job Function:Customer Service - Supervisor/Officer Fulfillment Supply Chain
Job Description
Purpose & Overall Relevance for the Organization:
To support on achieving the goal of providing “the highest level of professional and efficient customer satisfaction” by connecting with various stakeholders on a global scale
Key Responsibilities:
- Pro-actively advice internal and external customers any critical issues affecting Purchase Order Management.
- To establish and maintain excellent relationships with internal and external customers
- Drive against specific KPI’s from workflow tools to improve standards and service results, following through on improvement opportunities wherever possible.
- Respond to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner
- Be familiar with PO management processes and able to deliver the knowledge to customers
- Achieve agreed department KPI’s to drive superior service delivery.
- Contribute to the team’s continuous improvement initiatives and targets.
- Handle ad-hoc projects and assigned initiatives as needed
Key Relationships:
- SCM Market functions
- Sourcing Operations, LOs, and factories
- Cross-functional Global Supply Planning
- Global functions such as Global Logistics/Sourcing/SCM, GDM, GIT
Knowledge Skills and Abilities:
- Strong command of both written and spoken English and Chinese
- Pleasant personality with good communication and interpersonal skills
- Quick learner with ability to work effectively and flexible enough to complete the job under time constraints
- Mature thinking, energetic, analytical, attention to details, well organized
- Hard working and take initiative toward problems and willing to take new challenges
- Strong proficiency in Windows based software (Excel, Word, Access, power-point), as well as adidas group software (SIM, IB, ILS, RMS, eRooom, etc.), experience with SAP is preferred.
Requisite Education and Experience / Minimum Qualifications:
- University graduates preferable in information system, business administration, logistics & supply chain operations or relative discipline
- Minimum three years practical working experience in supply chain area, preferably in multi-national company related to Apparel / Footwear industry
- Advanced Technical Skills in program/Codes writing
- Hands-on experience on writing MS Access Queries/Excel Macro (VBA) is a must
- Advanced knowledge in Mathematics calculations and statistics is a must
- Hand-on experience with SAP is preferred
- Solid work experience in order management, customer service is highly preferred
Company Info
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