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Specialist, Customer Service (Order Management - Global)

adidas Services Limited

  • Company Industries:Others

Job Information

  • Post Date:2018-05-25
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Permanent
  • Job Function:Customer Service - Supervisor/Officer  Fulfillment  Supply Chain  

Job Description

Purpose & Overall Relevance for the Organization:

To support on achieving the goal of providing “the highest level of professional and efficient customer satisfaction” by connecting with various stakeholders on a global scale

 

 

 

Key Responsibilities:

  • Pro-actively advice internal and external customers any critical issues affecting Purchase Order Management.
  • To establish and maintain excellent relationships with internal and external customers
  • Drive against specific KPI’s from workflow tools to improve standards and service results, following through on improvement opportunities wherever possible.
  • Respond to incoming requests within specified time frames and handling customer inquiries in an efficient and professional manner
  • Be familiar with PO management processes and able to deliver the knowledge to customers
  • Achieve agreed department KPI’s to drive superior service delivery.
  • Contribute to the team’s continuous improvement initiatives and targets.
  • Handle ad-hoc projects and assigned initiatives as needed

 

 

Key Relationships:

  • SCM Market functions
  • Sourcing Operations, LOs, and factories 
  • Cross-functional Global Supply Planning
  • Global functions such as Global Logistics/Sourcing/SCM, GDM, GIT

 

 

Knowledge Skills and Abilities:

  • Strong command of both written and spoken English and Chinese
  • Pleasant personality with good communication and interpersonal skills
  • Quick learner with ability to work effectively and flexible enough to complete the job under time constraints
  • Mature thinking, energetic, analytical, attention to details, well organized
  • Hard working and take initiative toward problems and willing to take new challenges
  • Strong proficiency in Windows based software (Excel, Word, Access, power-point), as well as adidas group software (SIM, IB, ILS, RMS, eRooom, etc.), experience with SAP is preferred.

 

 

Requisite Education and Experience / Minimum Qualifications: 

  • University graduates preferable in information system, business administration, logistics & supply chain operations or relative discipline
  • Minimum three years practical working experience in supply chain area, preferably in multi-national company related to Apparel / Footwear industry
  • Advanced Technical Skills in program/Codes writing
  • Hands-on experience on writing MS Access Queries/Excel Macro (VBA) is a must
  • Advanced knowledge in Mathematics calculations and statistics is a must
  • Hand-on experience with SAP is preferred
  • Solid work experience in order management, customer service is highly preferred

Company Info

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