Primary function / position summary:

The primary function of the Client Relationship Manager role is to build and provide seamless day-to-day support and service to a client-base of 30-50 of Christie’s top clients partnering with specialists and Senior Management to create further opportunities for business with Christie’s.  The duties are varied as described below.

Essential job functions (duties include but are not limited to the following):

• Work directly with clients and their staff to cultivate all aspects of their relationship with Christie’s creating further opportunities for business.
• Interact with clients and their staff via telephone, on-site and off as appropriate.
• Provide the vital pre-sale, sale and post-sale support necessary to maintain constructive and successful client relationships.
• Develop a deep familiarity with all clients and their collection, anticipating and responding to their needs.
• Answer and follow-through with incoming telephone calls to best assist clients in a timely manner.
• Participate in telephone bidding with clients during auctions.
• Work closely, efficiently, and effectively with specialist departments, Senior Management, Client Development, international and regional offices and internal support departments to best cultivate and serve the clients.
• Maintaining thorough client files and update Siebel as appropriate
• Perform other duties as assigned by Manager.

Qualification requirements:

• Bachelor’s degree and significant auction-house/arts-related work experience involving client-facing.
• Must be very well networked and connected in the targeted geographic market.
• Excellent client service skills.
• Team player mentality.
• Excellent communication and interpersonal skills, including superior written and spoken communication.
• Strategic and creative thinking.
• Superior organizational skills.
• Ability to remain calm in stressful and time-sensitive situations.
• Demonstrated ability to multi-task, prioritise and manage time effectively.
• Strong follow-up skills with attention to detail.
• Proficiency with email, Excel, Word and PowerPoint, and Christie’s internal systems including Siebel, Property System, intranet and company public website (www. christies.com).
• Fluency in English and a second language in the targeted market.
• Must be able to work evenings and weekends and travel as needed.