Recruitment Day 

Date: 28 May - 1 June 2018 (Monday - Friday)

Time: 10:00am – 12:00pm, 2:00 - 5:30pm

Location: 13/F, 9 Po Lun St, Lai Chi Kok, KLN

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance. 

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region. 

Our Missions: 

You will work closely with the center management team, and support the followings: 

• Monitor customer contacts including phone calls and emails to ensure quality meeting the agreed quality standard
• Identify outliers, dig deep to uncover root causes, provide sharing and coaching and support team supervisors in developing improvement plans for respective outliers
• Review progress of new recruits and sub-standard performers
• Identify major QA trends, common issues and making recommendations to management for continuous improvement of the service we deliver to our customers
• Produce analysis reports and statistical modeling for the Center Management Team
• Conduct regular calibration session with the operations team to ensure consistency and fairness of the quality assessment
• Recommend QA guidelines for new projects and services 

Our perfect teammate will be:  

• Higher diploma or above with a minimum of 1 to 2 years’ relevant experience in quality assurance or supervisory role
• Solid experience in multi-channel contact analysis and QA is a definite advantage
• Good analytical skill with objective thinking and strong willingness to initiate and drive changes across all levels
• Strong customer service mind, assertive and result-oriented
• Demonstrable presentation skills with high degree of maturity & sense of responsibility, able to work under pressure
• Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
• Proficiency in MS Office applications 

The role comes with attractive benefits such as: 

• 5 week comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Monthly Performance Incentive
• Non-Contributory Provident Fund
• Medical Coverage