Responsibilities:

• Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch point
• Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs
• Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
• Collect missing documents from clients for IPO applications 
• Monitors job status and follows-up using internal systems to ensure client needs met or exceeded
• Maintains on-going client relationships
• Performs other tasks as assigned by the company

Requirements:

• Diploma or above 
• Minimum 1 year's customer service experience in a similar field
• Proficiency in basic MS Office applications required
• Native in Cantonese, proficient in English and Mandarin 
• Ability to multi-task, work under pressure with tight deadlines and effectively in a team environment
• Able to work on shift (guaranteed shift allowance)