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Guest Relations Officer (Serviced Apartment/Hotel)

China Resources Property Management Ltd 華潤物業管理有限公司

  • Company Industries:Property Management / Consultancy

Job Information

  • Post Date:2018-05-29
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Hospitality / Hotel Services  

Job Description

Duties:

  • Review arrival lists to welcome guests
  • to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Front Office Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements:

  • Diploma or BSc/BA in Hospitality Management is preferred
  • Good command of spoken Cantonese, English and Putonghua, Good at Chinese writing.
  • Customer oriented, good communications skills and out-going personality is advantage
  • Shift duty may required  

We will offer attractive compensation package & good prospects to the right candidate Interested parties please send full resume, current and expected salary by clicking "Apply Now".

Personal data collected will be treated with strict confidence and used for recruitment purposes only.

Company Info

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