JOB PURPOSE

Act as liaison between key stakeholders as well as executer of strategic direction for clients and sales team to ensure the campaigns are managed effectively.

KEY ROLES & RESPONSIBILITIES

Planning and Strategy

-          Identify gaps with existing campaigns and key actions required

-          Increase the productivity of the sales teams and internal teams

-          Discover new ways of enhancing campaigns (lateral thinking)

-          Demographic and trend analysis of target markets to enhance sales team’s productivity

-          Review critical numbers with clients, sales managers, and General Manager

-          Participate in management strategy meetings

-          Ensure there are clear operational guidelines in place for all areas of the campaign

-          Co-ordinate with different departments regularly and provide update

Financial and Compliance Management

-          Understanding of the legal and financial environment relevant to the organization to find            a win-win situation for all stakeholders

-          Able to understand sales figures and interpret critical numbers and analyze trends

-          Negotiate contracts and payment schemes

-          Ensure all practices and guidelines are compliant with local laws and policies

-          Highlight and escalate to the GM any risk areas identified that could have an adverse                effect on the client, company, or sales team.

Administrative

-          Regular reporting to provide feedback to clients and sales teams including inventory                  management

-          Daily, weekly, monthly, and quarterly reporting on campaigns and critical numbers

-          Review monthly and quarterly priorities and objectives

-          Improve the quality and functionality of reports

-          Professionally update and manage the clients for everything

-          Lead the investigation for any complaints from clients

KNOWLEDGE AND SKILLS

• Experience in client servicing role
• Excellent stakeholder management
• Attention to detail
• Very strong analytical skill
• Strong in numbers
• Operationally strong in Microsoft Office
• Organized and able to work in fast-paced environments
• Excellent spoken and written communication (Chinese - Cantonese/ English)
• Less experience will be consider Assistant Manager
  

EDUCATION / QUALIFICATIONS

• Bachelor of Business Administration/Marketing/Economics

ANY OTHER ATTRIBUTES

• Determined, willing to take on challenges
• Innovative thinker and problem solver
• Detailed minded
• Proactive
• Comfortable presenting