Job duties

• Provide technical support via phone, Web portal system, and Chat to end-user, resellers/partners and distributors.
• At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case.
• Assist primarily the sales office in your region, with both pre/post sales support.
• Build technical knowledge and contribute to developing the support function within the team.
• Authorize warranty exchange (RMA) and handle day-to-day issues with the RMA partner for the region

Job requirements

• Graduate from computer science, engineering or related discipline
• Customer service/Technical support experience
• IT exposure in networking, IP-based technologies, video management software or network camera is an advantage.
• Familiar with Switches, routers, Network Camera, NVR
• Professional and friendly phone etiquette and communication skill
• Native Korean in spoken and written
• Excellent communication skills in English
• Cantonese highly advantageous
• Preferably, working experience in international companies
  

We offer an attractive remuneration package.  Interested candidates, please send full resume by clicking "APPLY NOW".  Data collected will be used for recruitment purpose only.