Analyst, Collections (Finance Operations)
Dow Jones & Co
- Company Industries:Information Technology
Job Information
- Post Date:2018-07-09
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Credit Control Credit Collection
Job Description
Responsibilities include but are not limited to:
- Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices. Interact daily with clients to request due and overdue payments and resolve payment issues. This is to be completed by achieving assigned collections and call quality targets.
- Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives. Execute a comprehensive and assigned collection strategy of oral and written communication with customers who are past due.
- Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of significant changes in account status in a timely and professional manner.
- Properly escalates at-risk collection accounts to Management in a timely manner
- Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.
- Establish and maintain effective and cooperative working relationships within the department and company. Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
Performance Expectations:
- Prior collections experience required, with a minimum of 2 years relevant experience. Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
- Telephone is the primary collection tool and must possess excellent interpersonal and communication skills.
- Maintain superior customer relations and customer service to all customers. Provide high-quality internal and external customer service in a timely manner. Develop positive working relationship when interacting with customers and our internal sales team.
- Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines.
- Advanced working knowledge of Microsoft suite, including Excel, Word and PowerPoint
- Fluent spoken Chinese/ Mandarin communication with good Chinese written skills are required.
We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via:
Company Info
When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like The Wall Street Journal, Barron's, MarketWatch and DJX, our flagship news and analytics platform. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. From over 50 countries and in over a dozen languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.
http://www.dowjones.com/careers/
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