Responsibilities:

• Act as a strategic partner with Training Manager to execute effective learning and development programs for frontline staff in Hong Kong
• Improve on the quality of service of the frontline staff
• Work with HR department on paving career paths for each beauty advisor.
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance
• Conduct regular store visits to ensure the frontline talent development
• Prepare and update and training materials and tools periodically to adapt local requirements
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers as well as the KPIs improvement of frontline staff

Requirement:

• Degree in related discipline
• At least 4 years of training experience preferably from retail industry
• Solid experience in delivery of training programs, training needs assessment and post-training evaluation
• Strong passion in training & development and retail industry
• Good team player with excellent interpersonal and communication skills
• Organized, self-motivated, people-orientated, and passionate in beauty industry

INterested applicant please send me your resume to [email protected]st com.hk OR contact Marco Chong @ 52909990 or 39900360