The Job

• Managing incoming calls and customer services inquiries
• Generating sales leads that develop into new customers
• Build sustainable relationships and trust with customer accounts 
• Work closely with Account/Program Manager to establish protocol/menu/procedures, to follow up the whole process with internal co-partners (e.g. Lab and post-lab), to provide an accurate and timely output, to provide appropriate technical advices and solutions in order to achieve a high level of customer satisfaction
• Handle customer complaints and provide appropriate solutions by aligning with our internal co-partners within the time limits

The Person

• Degree / HD holder in Chemistry is a must
• Experience in customer relationship management in testing, inspection and certification industry is an advantage
• Good command of written and spoken English and Chinese / Mandarin
• Good interpersonal skill and communication skill
• Senior CS Executive will be considered for those who has got more relevant experiences

Interested parties please forward full resume stating your availability, present and expected salary to The Human Resources Manager, Intertek Testing Services HK Ltd., via ONE of the following channels: (Pls quote ref. no. on all correspondence.)

Address: 11/F Garment Centre, 576 Castle Peak Rd., Kowloon, H.K.
E-mail: Please click "APPLY NOW". ;  Fax: 3403 2691

Welcome to visit our website http://www.intertek.com.hk for corporate information

Confidentiality assured and all applications will be kept solely for recruitment purpose for not more than 6 months.