The job:

You will be an integral part of our continuous business growth as you will provide superior customer service as a team member of our consumer lines business unit.


What you will do:

• Provide market-leading service experience that includes, general enquiry, insurance coverage questions, complaint management and claim status for direct customers and key partners
• Conduct outbound service calls, offering phone insurance enrollment services to customers and policy retention activities
• Explore cross-selling opportunities, where appropriate
• Manage email correspondence address customer enquiries
• Perform policy administrative activities in support of key business strategies
• Support ad hoc job duties related to customer service, as required

What you will need:

• DSE graduate or above
• IIQE Paper 1 and 2 are required
• At least 1 year experience in customer service or call center, preferably in Insurance Industry
• Good command in both spoken and written English and Cantonese
• Proficiency in Mandarin is a plus
• Proactive, independent, self-motivated with strong interpersonal
• PC literate in MS Word, Excel and Access

Want to know more about Chubb?   Click here

Interested? Please send your resume by clicking “Apply Now” below.

Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Chubb recognises the positive value of inclusion and promotes equality. We welcome and encourage job applications from people of all backgrounds.