Reporting to the Customer Services Manager, you will

• Supervise a team of frontline associates (full-time & part-time) for daily operation of all customer-facing services locations including Visitor Centre, Art Gallery, Tai Kwun store, Heritage Interpretation/Exhibition space, Box Office and other open area. 
• Assist in building the service team and creating the right environment to excel through role-modeling, encouragement and empowerment and ensure the enforcement of service pledges, procedures, policies, guidelines and standards
• Assist in developing and preparing training materials for frontline staff and facilitate training as needed 
• Identify customer needs, recommend and implement programmes to address these needs
• Handle telephone and email enquiries and resolve contingency in a professional manner
• Work closely with all user departments to forecast and schedule appropriate manpower 
• Oversee the day-to-day uniform administration including the centralized distribution/collection system, laundry logistics and locker administration, etc.

You should have/be:

• Diploma or Degree in Hospitality/Hotel Management or other related discipline
• Proven working experience in service field, with at least 3 years at supervisory level
• Knowledge / experience in heritage and/or art field is preferred
• Proficient in Cantonese, Putonghua and English
• Customer-focused and result-oriented towards customer service delivery
• Awareness of industry’s best practices, latest technology trends and applications 
• Able to work on duty roster during weekends, statutory and general holidays as required

Interested parties click "APPLY NOW" to submit your application.

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