Client Case Executive

Who we are:

We are RISQ Group. The go-to employment screener and verification expert for the Asia Pacific region with offices in Australia, Hong Kong, Singapore, Malaysia and China.

We are our client’s single point of contact for their screening needs – always reliable; always accountable; always speaking their language. As part of the Sterling Talent Solutions family, we share the strength of one of the largest global providers of employment screening and verification and can deliver unparalleled levels of service to our clients. 

What we offer:

• Long term career growth
• Involvement & support
• A great learning environment

Responsibilities:

• Allocation and /or initiation of all verifications including database searches, references, educational qualifications and employment history verifications.
• Follow up on all verifications, record all enquires on RISQ online platform and excel worksheet.
• Review of research findings to ensure accuracy of information entered and release of the final report to the client in the manner mandated by the client SLA.
• Answering of all client queries around the progress of reports.
• Meet client Service Level Agreements metrics.
• To ensure all operational logs are logged accurately and in timely manner.
• Develop and maintain a thorough understanding of the employment screening process.
• Ensure confidentiality and privacy is respected and maintained at all times with respect to RISQ Group, clients, staff, products and services.
• Adhere to the Mission, Vision, Values, policies and procedures of RISQ Group.
• Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis.
• Complete relevant internal and external reporting as per instructed by Screening Manager / Director.
• Other duties assigned by Screening Manager / Director

A successful candidate will have:

• Intermediate to advanced Microsoft office, Word and Excel skills
• Absolute discretion and confidentiality
• Strong prioritization and multi-tasking skills
• Absolute attention to detail, ability to work autonomously and under pressure
• Strong written and oral English/ Chinese communication skills
• A keenness to learn
• A willingness to take responsibility and accept accountability
• Hong Kong Citizenship or PR
• Entry level applicants are encouraged to apply

Successful candidates will be offered an attractive remuneration package as well as excellent career growth and development opportunities.

For more information about RISQ Group, please visit www.risqgroup.com