Assistant Program Officer
HKT Teleservices
- Company Industries：Telecommunication
Job Information
- Post Date：2018-06-14
- Career Level：Middle
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Others Call Centre Others
Job Description
To be responsible to the Program Consultant to maintain an up-to-date organization structure for sales performance data capturing for commercial hotline. The job holder is also responsible to assist Program Consultant to ensure new product/services are supported in the sales performance system well before its launch.
The Job:
- To update Staff Management System upon new joins
- To regularly update Staff Management System on staff movements
- To update account assignments upon requests from operation teams
- To assist Program Consultant to verify commission reports are accurately generated
- To assist Program Consultant to participate in user requirement, functional requirement and perform UAT on areas relating to sales performance data capturing system
- To evaluate impact to operations and recommend alternatives upon system changes in order to ensure frontline operation is not affected
- To conduct briefing/training sessions to frontline staff upon new system development completed
- To undertake projects as required
The Person:
- Degree holder with minimum 1 year experience in telecom industry or call center operation
- Good communication, interpersonal and presentation skills
- Team player with strong analytical and problem solving skills
- Initiative and innovative in recommendation in service improvement
- In-depth knowledge on process, procedures, products and operation systems with high complexity and their inter-relationship
- Good statistical knowledge
- Proficient in English and Chinese, Mandarin is a plus
- Proficient experience in using PC software. (e.g. Access, Excel, PowerPoint and Word)
- Occasionally trip to China
- Candidates with less academic qualification but more relevant experience will also be considered
Fresh Graduates will also be considered.
We offer:
- Comprehensive medical coverage
- 14 days paid annual leave
- Clear career path
Applications should be sent to us by clicking the "Apply Now" button below or by post
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Company Info
About HKT Teleservices
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.
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