Responsibilities:

• Communicate with both internal and external parties to ensure customers' service requests are fulfilled
• Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
• Ensure good customer service is delivered to the customers
• Prepare statistical reports / analysis and make recommendation for customer services enhancement
• Handling Ad hoc duties as assigned
• Five-day Work Week

Requirements:

• Degree holder or above, major in Finance, Economics, Business Administration or related disciplines preferred
• 1 year’s customer service experience preferred
• Knowledge in card products, systems and operations an advantage
• Customer oriented with good communication and interpersonal skills
• Strong self-motivated, well organized, independent and a good team player
• Good communication skills in both spoken and written English, Cantonese and Mandarin, and be competent in MS Office applications.
• Fresh Graduates will also be considered
• Immediate availability preferred 

Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company.

*Data collected would be used for recruitment purposes only.  Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.