Our client is seeking a high caliber to join their team as Senior Team Manager:

Responsibilities:

• To lead, coach, motivate and develop a team of agents in an inbound contact centre environment
• Handle disputes and customer complaints or suspected fraud case when needed
• Responsible for the effectiveness of call agents' performance
• Deliver upon KPIs which in line with business strategies and regulatory requirements
• Understand Business Intelligence data and be able to translate into individual team performance plans
• Plan and prioritise work according to importance, business impact and operational risk
• Maintain internal control standards, implement and observe internal compliance policies

Requirements:

• University degree holder, preferably in Finance, Business or related discipline
• Solid experience in managing a team through coaching and mentoring
• Good customer service mindset and committed to service excellence
• Familiar with regulatory and compliance requirements in particular on insurance and investment products
• Sound knowledge of Retail Banking and Wealth Management financial products
• Insurance and Investment license holders are preferred
• Willing to perform shift duties, including weekends and public holidays if required

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.