Hong Kong [Change Country] Hong Kong JobsHong Kong Sales, CS & Business Devpt JobsHong Kong Customer Service - Manager Jobs Employers / Post Job
[ Log On ]

Team Head/Manager, Customer Complaint

Conners Consulting Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2018-07-06
  • Career Level:Senior
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Others  Customer Service - Manager  Others  

Job Description

Our client, a market leader in MPF and Pension industry, is now looking for a high caliber candidate to join their company for business expansion.

 

Responsibilities

  • Govern the complaint handling process to ensure it complies with the regulatory and corporate requirements.
  • Review internal workflows / procedures to identify service gaps.
  • Introducing monitor mechanism and regular companywide communication, to ensure transparency on complaint handling process and achievement.
  • Facilitate customer complaint journey-related improvement projects, to enhance customer experience, thus, increase customer satisfaction, loyalty and advocacy.
  • Manage all internal / external complaint related MIS report.
  • Offer training and briefing sessions to the company including First Point of Contact and relevant stakeholders.
  • Provide customer insight and identify the improvement area to the management.
  • Lead and develop the team to become a competitive and effective workforce.
  • Assist in formulating strategic initiatives that add value to customer experience and improve operational efficiency and organizational effectiveness.

 

Requirements

 

  • University graduate in business discipline
  • Minimum 8 years of working experience in pension / financial industry
  • Strong customer service experience, with at least 5 years of experience in a coaching / supervisory role
  • Good understanding of MPF & ORSO is a must
  • Passed MPF Intermediaries Examination and with SFC Licensed Representative qualification is a definite advantage
  • Experienced in service quality assurance, customer experience management and project management is an advantage
  • Strong initiative, positive thinking with excellent service mind-set, innovative mind, problem-solving and interpersonal skills
  • Strong presentation skills with excellent verbal and written communication skills in English and Chinese. Fluency in Putonghua is an advantage.
  • Candidate with less experience will be considered as Supervisor, Customer Care

 

 

To apply, please send your detailed resume or contact Ms. Lee at 3997 3928 for a confidential discussion.

Only shortlisted candidates will be notified.

All data collected will be used for recruitment purpose only & will be used strictly confidential.

 

Conners Consulting Limited

2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong

Tel: (852) 3996 8090  

Website: www.connersconsulting.com

 

Company Info

About Conners

Found in 2010 by a group of professionals with wide range of networks and extensive experience in the field. We are focus on searching talent for Banking, Finance & Insurance clients in the region. We are operating by a team of sector experts to providing clients with high quality professional recruitment services. We source and select the best talent for our clients, build up trust and match most suitable job for candidates, create long term relationship with both of our clients and candidates.

Website: http://www.connersconsulting.com

Employment Agency Licence No.: 63811

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread