Hong Kong [Change Country] Hong Kong JobsHong Kong Banking / Finance JobsHong Kong Financial Services Jobs Employers / Post Job
[ Log On ]

Customer Service Officer (3 vacancies)

THK Service HK Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2018-07-05
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Financial Services  Customer Service - Supervisor/Officer  

Job Description

Job Responsibilities:

  • Provide quality services to customers and answer customers’ enquiries via phones, email & live chat 
  • Follow up and contact the potentials through phones
  • Record and update customer data and other relevant information with proof of evidence 
  • Address customer feedback as well as complaints professionally
  • Ad-hoc task as assigned by Customer Service Manager

Requirements:

  • F.5 or above + Good English & Mandarin
  • 1-2 years working experience, prefer in customer service or financial industry
  • Excellent telephone manner and interpersonal skills
  • Good command of Chinese typing (速成/倉頡/搜狗)
  • Good command in reading and written English
  • Independent and able to work under pressure
  • Well-organized and details oriented
  • Good negotiation and problem solving skills
  • Positive attitude, cheerful manner and self-motivated
  • Cheerful, service-oriented with excellent communication and interpersonal skills
  • Fresh graduates will also be considered
  • Be able to work on shift  (Including overnight shift)

 

 

工作職責:

 

  • 為客戶提供優質服務,並通過電話,電子郵件和實時聊天回答客戶的查詢
  • 通過電話跟進並聯繫潛力客戶
  • 通過證據證明記錄和更新客戶數據和其他相關信息
  • 專業處理客戶反饋以及投訴
  • 其他工作由客戶服務經理安排

 

要求:

 

  • 中五或以上,良好英文及普通話
  • 1 - 2年工作經驗,於客戶服務或金融行業
  • 優秀的電話禮儀及人際交往能力
  • 懂中文打字 (速成/倉頡/搜狗)
  • 良好英文書寫能力
  • 獨立並能夠在壓力下工作
  • 良好組織能力及細心
  • 良好的談判和解決問題的能力
  • 積極及開朗的態度,並且積極主動
  • 性格開朗,注重服務,具有良好的溝通和人際交往能力
  • 歡迎應屆畢業生應徵
  • 能夠輪班工作 (包括通宵更)

 

Company Info

THK Service HK Limited is a well-established professional consulting firm which focuses on providing comprehensive cross border solutions such as data analysis service, implementation of customer relationship management system and delivery of system technical support and operation management services to medium and large sized private companies over various jurisdictions. Our clientele has expanded to renowned financial institutions and a wide spectrum of other industries from around the globe.

To cope with our business expansion, we are currently seeking a high-caliber professional to join our dynamic team. This is a newly created position with lots of growth opportunities.

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread