Responsibilities:

• Manage quality & service excellence (QSE) projects for departmental/cross functional process improvements, change management in work culture, people and organization structure.
• Review and identify process issues and provide ideas and recommendations for improvement
• Formulate policies and procedures in compliance with regulatory requirements, operational risk and internal control guidelines
• Conduct training on quality and process improvement topics
• Manage ad hoc operational and automation projects

Requirement:

• University degree in Banking, Finance or Business related disciplines
• At least 10 years’ experience in process improvement, change management and project management in service/finance/banking industry 
• With Six Sigma Green Belt is an advantage
• Strong project management and analytical skill
• Ability to work with minimum supervision
• Strong communication and people management skill 
• Excellent proficiency in both written and spoken English & Chinese

Interested parties, please send your FULL RESUME to our office email address as stated above.

For any enquiry, please contact us at (852) 3667 9197 / Fax (852) 3667 9002.

All information provided will be treated in strictest confidence and used solely for recruitment purpose.