Bank Customer Service Executive (Dealing Phone Banking)(18K-22K+$3,300 Shift Allowance)
Asian Aim Service Ltd
- Company Industries:Human Resources Management / Consultancy
Job Information
- Post Date:2018-06-25
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Customer Service - Supervisor/Officer Order Processing & Operation / Settlement Account Servicing 
Job Description
Provide dealing and customer services in Online Business Team
Responsibilities:-
- Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain high customer satisfaction and exceeding business goals
- Handle customer enquiries regarding settlement, dividend payment, IPO issues, etc. / complaints or refer the case to the appropriate parties for resolution and reply.
- Handle customer account related enquiries such as account balance, position, commission charges, change of address, payment, cashiering methods, etc. / complaints or refer the case to the appropriate parties for resolution and reply
- Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
- Handle outbound follow up calls to customer on account related matters
- Attend to enquiries via info-mail and handle client complaints when required
Requirements:-
- Post secondary with over 3 years’ solid customer servicing experience or University graduate with minimum 1 years of relevant experience in the dealing firm or banking industry + HKSI papers passed
- Good interpersonal and communication skills
- Good team player, initiative, sales oriented and self motivated
- Positive attitude, excellent customer servicing, cross-selling and problem solving skills
- Be responsive to any ad hoc duties or other duties that may be assigned
- Ability to recognise and ensure quality and compliance in the course of work
- Sound knowledge in Dealing operations
- Proficiency in spoken and written Chinese / English and fair Putonghua
- Proficient in MS Office & PC applications
- Related qualifications as Relevant Individual License/ SFO requirements
- Willingness to work for 24 hours shift (overnight shift with shift allowance)
Call Miss Lam at 28698638/E-mail: [email protected] biznetvigator.com to obtain an application form.
Company Info
Please call Ms. Lam at 2869-8638 or email:[email protected] to obtain an application form
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