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Bank Customer Service Executive (Dealing Phone Banking)(18K-22K+$3,300 Shift Allowance)

Asian Aim Service Ltd

  • Company Industries:Human Resources Management / Consultancy

Job Information

  • Post Date:2018-06-25
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Order Processing & Operation / Settlement  Account Servicing 

Job Description

Provide dealing and customer services in Online Business Team

Responsibilities:-

  • Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain high customer satisfaction and exceeding business goals
  • Handle customer enquiries regarding settlement, dividend payment, IPO issues, etc. / complaints or refer the case to the appropriate parties for resolution and reply.
  • Handle customer account related enquiries such as account balance, position, commission charges, change of address, payment, cashiering methods, etc. / complaints or refer the case to the appropriate parties for resolution and reply
  • Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
  • Handle outbound follow up calls to customer on account related matters
  • Attend to enquiries via info-mail and handle client complaints when required


Requirements:-

  • Post secondary with over 3 years’ solid customer servicing experience or University graduate with minimum 1 years of relevant experience in the dealing firm or banking industry + HKSI papers passed
  • Good interpersonal and communication skills
  • Good team player, initiative, sales oriented and self motivated
  • Positive attitude, excellent customer servicing, cross-selling and problem solving skills
  • Be responsive to any ad hoc duties or other duties that may be assigned
  • Ability to recognise and ensure quality and compliance in the course of work
  • Sound knowledge in Dealing operations
  • Proficiency in spoken and written Chinese / English and fair Putonghua
  • Proficient in MS Office & PC applications 
  • Related qualifications as Relevant Individual License/ SFO requirements
  • Willingness to work for 24 hours shift (overnight shift with shift allowance)


Call Miss Lam at 28698638/E-mail: [email protected] biznetvigator.com to obtain an application form.

Company Info

Please call Ms. Lam at 2869-8638 or email:[email protected] to obtain an application form

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