Our client, a Top-tier European Private bank, is looking for a high caliber to join their expanding team:

Responsibilities

Project and Change management

• Lead or participate in operational projects and operational improvements
• Document process and procedure / IT / training material and action plan to avoid recurrence of a problem
• Active participation in UAT testing and testing organization
• Prepare monthly feedback / presentation session with front lines on operational developments and reminders

 Control and data mining

• Assist the operations team in the regular tools and preparation of KPIs
• Perform daily/weekly/monthly/quarterly controls based on transactions controls list
• Data mining upon request from other departments
• Participate/Perform UAT testing

 Operational execution

• Securities and Cash transactions booking (transfers, cheques processing, transaction filtering, follow up with HKICL, swift generation, reconciliation) for operational activities performed by the bank
• Fulfill administrative tasks related to the custodian activities in both securities and cash areas

 Client Servicing

• Provide general trouble shooting and operational incidents management. Follow up with group specialist or third parties and inform internal clients of resolution of problems and documenting thoroughly incidents in the relevant tools
• Coordination and support to Front line of any operational and administrative and issues
• Document process and procedure / IT / training material and action plan to avoid recurrence of a problem

Requirements

• Rigorous, structured and well organized
• Analytical and caring for details
• Initiative driven and solutions oriented
• A strong sense for client relationship, able to manage delicate situations with diplomatic skills and capacity to explain and educate
• Team player, able and willing to share and continuously contribute to the group’s success
• Good knowledge of financial products and settlement processes
• Good understanding of operational banking processes
• Good communication skills (oral and written)
• University level / Business school
• Minimum 3 years’ experience in a similar position in the private banking industry
• Expert use of common IT applications (Word, Excel, PowerPoint) + Business Object would be a plus
• Perfect English. Cantonese and French a plus