Our client, a well-established bank, is now seeking an experienced candidate to join their team.

Responsibilities:

• Enhance operational efficiencies by identify streaming opportunities and enhancement needs to cope with business changes
• Ensure all processes of the department comply with the internal control standards, group compliance policy and external regulatory requirements
• Prepare MI / ad hoc reports and perform simple analysis as instructed
• Provide general and IT administrative support across the teams to ensure the smooth daily operations

Requirements:

• University degree in related discipline or other relevant qualification preferred
• Minimum 3 years' experience in banking industry, with knowledge in call centre operations preferred  
• Strong self-motivation with good presentation and interpersonal skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.