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Client Support Analyst

Schneider Electric Asia Pacific Limited

  • Company Industries:Others

Job Information

  • Post Date:2018-07-05
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Manager  Product Management / Business Analyst  

Job Description

The Energy and Sustainability Services division is seeking a Client Support Analyst in Hong Kong to work in assisting a team to meet client expectations and deliverables.

Character Requirements
 demonstrates in all interactions
 evaluates information to make appropriate and timely decisions
recognizes and acts on what needs to be done 
 meet varying deadlines and completes tasks on time
 pays close attention to detail and produces accurate work


•Produce & generate client reports 
• Support client team in presentations and meetings
• Provide client training on Schneider’s client web-based platform, EcoStruxure Resource Advisor
• Coordinate the receipt of internal & external energy invoices 
• Identify anomalies in invoices and investigate those issues
• Facilitate initial contact between client and Utility Bill Management (UBM) Implementation Team
• Function as the primary client contact
 Facilitate new client interactions with internal & external teams
• Establish relationships with clients at the plant and corporate level when needed 
• Field customer inquiries
• Initiate budget process and communicate with client during process 
• Elevate and constructively communicate potential breakdown of systems, policies and procedures
•Contribute to process enhancement & new process development

Essential Skills and Qualifications

• Strong customer service, analytical and organizational skills
• Proficiency in Outlook, Word, Excel & Power Point
• Ability  to work in a fast-paced, changing environment
• Strong communication and composition skills, specifically with plant and corporate level management
• Bachelors degree or equivalent experience 

Non-Essential, Highly Beneficial Skills and Qualifications
• Sustainability and Energy industry terminology and standards preferred


Company Info

About Schneider Electric

Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 144,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives.

At Schneider Electric, we call this Life Is On.

Recognition & Awards:  

  •          Hong Kong’s Most Attractive Employers 2016
  •          Employer of Choice 2015 by Job Market
  •          “Outstanding Enterprise" for Partner Employer Award 2015/16
  •          Top Global Talent Attractors by LinkedIn
  •          Top10 Newsweek Global Green 2016
  •          Top 25 Gartner Supply Chain 2016 by Gartner
  •          5 Years Caring Company 2009-2016 by Hong Kong Council of Social Service
  •          Top 25 Companies that Change the World by Fortune Magazine



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