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Client Support Analyst

Schneider Electric Asia Pacific Limited

  • Company Industries:Engineering - Electrical / Electronic / Mechanical

Job Information

  • Post Date:2018-07-05
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Manager  Product Management / Business Analyst  

Job Description

The Energy and Sustainability Services division is seeking a Client Support Analyst in Hong Kong to work in assisting a team to meet client expectations and deliverables.

Character Requirements
 demonstrates in all interactions
 evaluates information to make appropriate and timely decisions
recognizes and acts on what needs to be done 
 meet varying deadlines and completes tasks on time
 pays close attention to detail and produces accurate work


•Produce & generate client reports 
• Support client team in presentations and meetings
• Provide client training on Schneider’s client web-based platform, EcoStruxure Resource Advisor
• Coordinate the receipt of internal & external energy invoices 
• Identify anomalies in invoices and investigate those issues
• Facilitate initial contact between client and Utility Bill Management (UBM) Implementation Team
• Function as the primary client contact
 Facilitate new client interactions with internal & external teams
• Establish relationships with clients at the plant and corporate level when needed 
• Field customer inquiries
• Initiate budget process and communicate with client during process 
• Elevate and constructively communicate potential breakdown of systems, policies and procedures
•Contribute to process enhancement & new process development

Essential Skills and Qualifications

• Strong customer service, analytical and organizational skills
• Proficiency in Outlook, Word, Excel & Power Point
• Ability  to work in a fast-paced, changing environment
• Strong communication and composition skills, specifically with plant and corporate level management
• Bachelors degree or equivalent experience 

Non-Essential, Highly Beneficial Skills and Qualifications
• Sustainability and Energy industry terminology and standards preferred


Company Info

About Schneider Electric


Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.


With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.


In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.


We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at
every moment.




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