Report to: General Manager, Manufacturing, Zhuhai

Job Location: Hong Kong with Frequent Travel in the Regions

Company Profile

Our client is a 237 years old German company specialized in the field of metal processing, machinery for foam plastics molding, electronic soldering, and low pressure die casting. The company extended the operation to Asia since 1988 and is headquartered in Hong Kong. Now she has a manufacturing site in Zhuhai, a subsidiary company in Shanghai, and branch offices in both in Beijing and Shenzhen. Total number of employees is more than 160 in the region. They are looking for incumbents to apply for following position:

Overview

This position is to organize and upgrade the technical support team for providing efficient and quality services to clients for strengthening company reputation and securing long term business. The incumbent will work with Sales and R&D functions to formulate and execute the strategy, including but not limited business model development, for generating stable revenues in two to three years. 

Responsibilities

• Consolidate and strengthen the existing technical support teams from different business units to provide installation, commissioning, maintenance, repairing and training services, and delivering technical seminars to target and potential customers;
• Establish and maintain the mechanism and project management system to ensure different services will be executed and completed on schedules and within budget;
• Improve different service processes in both quality and efficiency to meet customers’ stringent requirements;
• Develop service standard/benchmark to evaluate the service levels for the company, business units and individual engineers;
• Lead the team to understand customer requirements for technical supports and next machinery purchase, competition technical attributes, and communicate this information to sales and R&D departments including proposals for improvement;
• Develop and execute the business models and relevant strategy for generating revenue and profit for self-sufficient in the long run

Qualifications

• Master-degree holder with major in Mechanical, Electrical, Automation or Mechatronic Engineering; Having MBA and commercial exposures are definitely the assets for the positions;
• Min. fifteen years of solid experiences in technical service in machinery or automation system;
• Experiences in managing technical services for diversified products with 50 plus engineers;
• Good interpersonal, communication and leadership skills and capable in facilitating cross functional projects;
• Excellent leadership with strong project management capability;
• Proven records in priority setting, contingency plan execution and crisis management;
• Ability in organizing local and global resources to achieve regional objectives
• Fluent in English and Mandarin

Working Conditions

Beyond working in company including office and workshop, frequent customer visits are expected.

Attractive remuneration package including a competitive salary, fringe benefits and good career prospects will be offered to the right candidates as per their experiences and qualifications.