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Senior / Process Analyst

HKT

  • Company Industries:Telecommunication

Job Information

  • Post Date:2018-06-14
  • Location:Not Specified
  • Employment Type:Full Time, Permanent
  • Job Function:Telecommunication / Wireless / Radio  IT Management  

Job Description

Responsibilities

  • Document new and existing Business processes in defined format that address company-wide interdepartmental and intradepartmental scope.
  • Document defined procedures, ownership & responsibilities of various departments.
  • Maintain the Business Process Library in a centralized location/portal accessible by all staff as authorized or approved by management. 
  • Align, negotiate and compromise with different parties to work out the Best Practices for both interdepartmental and intradepartmental procedures.
  • Define and agree on terms and definitions to be used across the board in the company for easy communication and to mitigate or avoid mis-understanding. 
  • Set up regular process review mechanism for continual service, efficiency & productivity improvement. 
  • Collect, consolidate and confirm User requirements.
  • Prepare User / Business Requirement Specification for IT related project development affecting business processes.
  • Organize meetings, trainings and user acceptance tests.
  • Support user’s Business Processes-related enquiries or issues


Qualifications/Employment Standards

  • Diploma in Computer Science/Business Management or related discipline.
  • Minimum 2-3 years of experience in IT field; experience in process re-engineering is preferable
  • Proven analytical and root cause analysis skills
  • Strong communication and interpersonal skills
  • Independent, mature, initiative and able to produce high quality deliverables under tightschedule.
  • Good written and verbal communication in English and Chinese
  • Candidates with more experiences will be considered as Senior Process Analyst


Attractive salary and fringe benefits will be offered to the successful candidates. Please send your full resume, available date, present and expected salary to "recruitment.global @ pccwglobal.com" or click "Apply Now". Resumes without current and expected salary will NOT be considered.

* Applicants not invited for interview within one month from the posting date may consider their applications unsuccessful.
For more information on other job opportunities of PCCW Global, please visit our website.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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Company Info

Where Connectivity Meets Creativity 

Who are we?

HKT is Hong Kong's premier telecommunications service provider and a leading innovator with a mission to design and deliver cutting-edge technology for smart living. A household name under PCCW Group, HKT offers a range of innovative services and media content across its fixed-line, broadband, mobile communication, and media entertainment platforms, such as NETVIGATOR, 1O1O, csl.,  and Now TV. 

HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT), artificial intelligence (AI), FinTech and HealthTech to accelerate the digital transformation among a network of enterprises in a fast-evolving global landscape.

With a strong global presence made up of 15,900 staff, HKT is proudly anchored in Hong Kong with a drive to actively contribute to the metropolitan’s ongoing developments into a world-leading smart city. HKT believes in engaging top youth talents to create a digitally-empowered future for the next generation.

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