Our client, a Fintech compamy, is looking for a Japanese speaking candidate as below.

Responsibilities:

• Assist Project Manager as project administrator
• Content creation and management of sales materials
• Manage and monitor a wide variety of communications and social media activities
• Direct CS / Prepare CS operation manual review and update in a regular basis
• Responsible for all rounded KYC (Know Your Customer) matters
• Liaise with compliance 3rd parties: government, service providers, local / oversea legal firms
• All rounded B2B customer support relating to KYC and compliance

Requirements:

• Experience in handling and supervising outsourcing parties more than 3 years
• More than 3-year of experience in managerial level (need to supervise more than 5 subordinates) in a related industry
• Skills in customer service software (JIRA, Zendesk etc.) is a plus
• Knowledge on project administrative software (Slack, google spread sheet, SharePoint, Redmine, Planio etc) is a plus
• Good command of spoken and written English and Japanese

Interested candidates, please send an updated CV to jac.hk @jac-recruitment.com and rika.shinohara @jac-recruitment.com .

Thank you!