• Global Investment Group
• Familiar with ITIL methodology
• Expansion hire

Duties:

• Ensure  IT services are  delivered  in  accordance  with  agreed  business requirements and standards,  and  manage  the  service  lifecycle
• Review and benchmark  the  IT services standard  for enhancement,  and  to  manage  Change  Management,  Incident  Management,  Problem Management and Request Management to align with the  Company IT  Service Management process and to comply with ITIL control requirement
• Lead the team to determine probable causes and propose preventative measures for service  errors
• Work  with  Business  Continuity  Management  function,  review  and  refine  the  disaster recovery plan regularly and execute drill tests to ensure critical systems can be resumed on agreed  timeline.  Implement  necessary  processes  /  procedures  to  maintain  or  recover  the delivery of services so that continuity of service is provided to the Company
• Work  with  Information  Security  Officer  to  ensure  IT  Services  complies  with  the  Company
• Ensure compliance with Information Security Control Standard and other relevant regulatory / compliance requirements
• Engage,  manage  and  monitor  external  vendors  in  provision  of  IT  services to the company
• Be the advisor for  infrastructure and system support team to handle and maintain  various  systems  and  associated  hardware,  telecommunications  equipment,  and interfaces related to messaging and communication systems

Qualifications / Experience:

• University graduate in any computer related discipline
• At least 8 years of relevant technology experience covering installation, support, operation etc.
• Experience  to  utilise  ITIL  methodology  to describes  process,  procedure,  tasks  and  checklists  to  manage  and  provide  IT  service management on aligning IT services with the needs of business
• Knowledge  of  IT  Operations,  IT  Support,  IT  Systems Maintenance, Systems Integration, and Applications Development
• Knowledge of Information Security and IT process and governance frameworks (i.e. CobiT , ISO27001, etc.)
• Knowledge  of  IT  helpdesk  and  incident  management  system
• bility to prepare detailed written instructions, documentation and various KPI report

 Interested candidates, please email your update resume (in MS WORD format) with current and expected salary to us soonest.

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