Brand new position to oversee the service desk team in Hong Kong and support VIP users.  Join an international company that offers an attractive salary and benefits along with a great internal career path in the IT team.

Responsibilities

• Lead and supervise a service desk team to ensure service delivery meets agreed SLAs.
• Manage, update and execute the incident management and escalation policies
• Work and coordinate with other IT teams to develop appropriate performance improvement solutions for Service Desk.
• Act as escalation point and also provide VIP user support.

Requirements

• Degree holder in Information Technology or other similar disciplines
• Over 5 years of experience working in a service desk team with a team lead  or supervisor role.
• ITIL certified would be an advantage.  Able to demonstrate a strong understanding of IT service management.
• Knowledge of ticketing systems, desktops (Windows and Macs) and MS Office.
• Fluent communication skills in English, Cantonese and Mandarin is essential.

If you are interested in finding out more about this career opportunity, please email your resume to Bobby Lee, enquiries(@)charterhouse.com.hk  Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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