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IT Service Desk Supervisor (up to $30k)

Charterhouse Partnership

  • Company Industries:Others

Job Information

  • Post Date:2018-07-10
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:IT Project Management / Team Lead  Support  IT Management  

Job Description

Brand new position to oversee the service desk team in Hong Kong and support VIP users.  Join an international company that offers an attractive salary and benefits along with a great internal career path in the IT team.

 

Responsibilities

  • Lead and supervise a service desk team to ensure service delivery meets agreed SLAs.
  • Manage, update and execute the incident management and escalation policies
  • Work and coordinate with other IT teams to develop appropriate performance improvement solutions for Service Desk.
  • Act as escalation point and also provide VIP user support.

 

Requirements

  • Degree holder in Information Technology or other similar disciplines
  • Over 5 years of experience working in a service desk team with a team lead  or supervisor role.
  • ITIL certified would be an advantage.  Able to demonstrate a strong understanding of IT service management.
  • Knowledge of ticketing systems, desktops (Windows and Macs) and MS Office.
  • Fluent communication skills in English, Cantonese and Mandarin is essential.

 

If you are interested in finding out more about this career opportunity, please email your resume to Bobby Lee, enquiries(@)charterhouse.com.hk  Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you career advice and assist you in developing a tailored job search strategy

Company Info

Charterhouse Partnership is a global executive recruitment consultancy.  We have offices throughout the world in Asia, Australia and the Middle East.  In Hong Kong we have six specialist divisions: Banking & Finance; Sales & Marketing; Commerce Accounting, IT&T; Legal, Human Resources & Professional Support.

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