IT Operations Administrator / Engineer
Juwai Limited
- Company Industries:Trading and Distribution
Job Information
- Post Date:2018-07-10
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:Hardware Support Network & System
Job Description
To act as the owner of our internal-facing applications and employee-support function. Due to his/her skills, he/she can solve most incidents directly. Core functions include:
- IT Ticket/IT Call-Centre Handling
- Document encountered problems and solutions to all problems encountered.
- New employee on-boarding, off-boarding, and technical support.
- Desktop, Laptop, Hardware, Software Support
- Cloud applications support, include: office365, SharePoint, one drive etc
- Work closely with IT head and FA team for office equipment/software purchasing
Required:
- At least 2 years of experience in a System Administrator or related role.
- Office365 product administration experience
- Sense of service, sense of urgency, strength in communication, teamwork, processes and customer orientation, especially friendly and kind behaviour
- Ticket system usage (JIRA, zendesk, redmine)
- Administration of employee computers (Windows, Mac, Linux)
- Basic knowledge of office networking (TCP/IP, wifi, routers, switches, firewalls, etc.)
- Hardware management (inventory, setup, integration)
- Employee on-boarding and off-boarding procedures
- Communication tool administration (cameras, microphones, projectors, zoom.us)
Desired:
- Experience with compliance and standardization (ISO/PCI standards)
- Telephony system administration (Digium)
- External communications/vendor relations
- Office 365 SharePoint Intranet knowledge
Company Info
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