To act as the owner of our internal-facing applications and employee-support function. Due to his/her skills, he/she can solve most incidents directly. Core functions include:

• IT Ticket/IT Call-Centre Handling
• Document encountered problems and solutions to all problems encountered.
• New employee on-boarding, off-boarding, and technical support.
• Desktop, Laptop, Hardware, Software Support
• Cloud applications support, include: office365, SharePoint, one drive etc
• Work closely with IT head and FA team for office equipment/software purchasing

Required:                                                                                     

• At least 2 years of experience in a System Administrator or related role. 
• Office365 product administration experience
• Sense of service, sense of urgency, strength in communication, teamwork, processes and customer orientation, especially friendly and kind behaviour
• Ticket system usage (JIRA, zendesk, redmine)
• Administration of employee computers (Windows, Mac, Linux)
• Basic knowledge of office networking (TCP/IP, wifi, routers, switches, firewalls, etc.)
• Hardware management (inventory, setup, integration)
• Employee on-boarding and off-boarding procedures
• Communication tool administration (cameras, microphones, projectors, zoom.us)

Desired:

• Experience with compliance and standardization (ISO/PCI standards)
• Telephony system administration (Digium)
• External communications/vendor relations
• Office 365 SharePoint Intranet knowledge