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Desktop Support Specialist - Financial Service

Morgan McKinley

  • Company Industries:Others

Job Information

  • Post Date:2018-07-10
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Support  Application Specialist - Network  Network & System  

Job Description


  • To provide daily operation, technical support and troubleshooting services to end-users in a proactive and professional manner
  • To take ownership of each case in a professional, consistent, and efficient manner.
  • To provide an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
  • To act as a single point of contact for clients on escalation matters.
  • To participate on technical documentation and knowledge base sharing.
  • To participate on desktop related projects.
  • To participate on L3 meetings.
  • Base on priority, handle cases from L1 helpdesk, and set client expectation.
  • Identify root caused, and provide technical sharing, advice and guidance to team members.
  • Take ownership on unresolved cases, collect information, and transfer to Level 3.
  • Handle Desktop / Laptop / Mobile Devices (Smartphone, Tablet) / Remote Access incidents and requests.
  • Handle Market Data / Network / Presentation / Video Conference / Voice related incidents and requests.
  • Handle new joiner setup / relocation and new joiner user briefing.
  • Log all hardware changes on asset management system.
  • Handle new system or application implementations including BCP.
  • Take lead, or participate on technical, and project meetings.
  • Perform preventative maintenance tasks and cleanup tasks.


  • Minimum 7 years with hands-on experience in a helpdesk or desktop support position.
  • Diploma holder or above of Computer Science/Information Systems or related disciplines
  • Excellent command of both written and spoken English.
  • Excellent communication skills and customer-oriented.
  • Excellent troubleshooting skills and able to follow process and procedure.
  • Investment banking experience will be advantageous but not mandatory.
  • Support Knowledge on Active Directory, MS Windows OS, MS Office, MS Outlook, MS Lync, Network Protocols, Share Point, and mobile device with GOOD.
  • IT Project coordination experience will be required

Company Info

As a global professional recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industries and disciplines. We have established ourselves as a preferred supplier to many of the major players in our specialist sectors, as well as with thousands of smaller local employers. Today, a worldwide network of offices and an international candidate management system offers our clients and candidates the best talent and opportunities from all corners of the globe.
In Hong Kong, we supply contingent and retained recruitment solutions for permanent and contract roles within the following sectors:

∙ Accounting & Finance
∙ Banking and Financial Services
∙ Human Resources
∙ IT
∙ Risk, Compliance, Legal & Audit
∙ Office Support
∙ Sales & Marketing

Visit www.morganmckinley.com.hk to see our latest jobs available. Visit www.morganmckinley.com.hk/CAH to access our resource centre to help you progress your career.


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