(Outsourcing service: end-user is the well-known Global Corporation with business in Securities, Jewelry, and Entertainment

Job Summary

Helpdesk Engineer’s role is to provide IT support to our customers on a wide variety of technology including computer hardware, software, networks, and peripheral equipment.

Major Responsibilities
• Support and maintain various customer computer resources, including PCs, servers, storage and network equipment.
• Install and perform configuration of computer systems and software on PC and server.
• Troubleshoot and resolve customer problems.
• Log and prepare reports for support calls.

Position Requirements
Formal Education & Certification
High Diploma or above in Computer Science/ Information Technology or related disciplines

Knowledge & Experience
• Experience on PC and Windows OS installation and configuration
• Knowledge on network device configuration (Router, Firewall and Switch)
• Linux OS working experience preferred
• Immediately available is preferred.

Personal Attributes
• Customer service oriented.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Good written, oral, and interpersonal communication skills.
• Self-motivated.
• Attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

 Please click "Apply now" below for application.