Responsibilities:

OPERATION SERVICES  

• Responsible for assuring business users that desktop support are provided efficiently and timely.
• Provide on-site or remote access diagnosis and resolution of computer hardware and software problems.
• Manage and administer the Service Desk toolset to ensure it meets the requirement of service provision and supports alignment.
• Develop and document strategies for support process improvement, and contribute to the change management process.
• Manage IT assets in Asia offices.
• Provide ad-hoc non-office hours support if required.  

INFRASTRUCTURE SERVICES  

• Define new infrastructure systems commonly with the Group IT following standards.
• Implement, support, monitor and maintain infrastructure (both hardware and software) and services in data center and all Asia sites. 
• Design and implement procedures and technologies to deploy system upgrades, maintenance fixes, and vendor-supplied patches.
• Conduct infrastructure capacity and performance analysis across multiple platforms and suggest improvement.
• Implement redundant systems, policies and procedures for disaster recovery to ensure effective protection and integrity of hosted applications (DR plan). 
• Handle infrastructure projects through successful implementation and hand over to operational support. 
• Support Group IT infrastructure project implementation where applicable.

Requirements: 

• 3 to 5 years of relevant experience in IT infrastructure and operations support to overseas offices. 
• Experience in the following areas:
  
  
  • Technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of LAN/WAN equipment, switches, routers, wireless infrastructure, HP server and storage infrastructure.
  • Microsoft Server technology and infrastructure platforms including Windows server operating systems, messaging (Exchange), database (SQL), SharePoint administration, web proxy, TCP/IP, DHCP, DNS, Active Directory, IM (Skype for business) and Remote Desktop Services.
  • Technical analysis, implementation, configuration, and upgrading of virtualized server infrastructure based on VMware vSphere.
  • Implementation, support proactive system monitoring and management of infrastructure components and application services.
  • System patch deployment, WatchGuard, Symantec, SAN, VMware.
  • ITIL and ITSM methodology and implementation. 

• Ability to establish and maintain effective relationships with Asia IT team members, Group IT team members, business users, and vendors.
• Ability to work with corporate standards, propose and discuss technologies and solutions to be decided by headquarters.
• Ability to manage time and workload according to set deadlines with flexibility to adapt quickly to changing priorities.
• Proactively review and take measures on the existing infrastructure to seek for potential to optimize the system based on reliability, productivity and cost effectiveness.
• Remain calm under pressure and when faced with adversity or urgent issues. 
• Strong communication skills with good command of written and spoken English and Mandarin.

We offer attractive remuneration package including 5-day work, 15 days annual leave, medical & dental insurance (including spouse & children), MPF and other benefits to the right candidate. Interested candidates please send your FULL resume with current and expected salary and availability by clicking APPLY NOW.

Only short-listed candidates will be notified. All applications will be used for the purpose of recruitment only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. We will retain the applications for a maximum period of six months and may refer them to suitable opening within our Group.