Hong Kong [Change Country] Hong Kong JobsHong Kong Information Technology (IT) JobsHong Kong Support Jobs Employers / Post Job
[ Log On ]

Data Analyst (6-months contact)

Johnson Controls Hong Kong Limited

  • Company Industries:Engineering - Building, Civil, Construction / Quantity Survey

Job Information

  • Post Date:2018-07-08
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Contract, Full Time
  • Job Function:Support  Product Management / Business Analyst  Technical / Functional Consulting  

Job Description

ShopperTrak is a trusted advisor to retailers and shopping centres in Europe, Asia and the USA. We work with internationally renowned brands. Through our unique retail technology and analysis solutions, we can identify key in-store and online profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising. Our insights support retail benchmarking between stores and sites. We also pioneered and manage the now globally-recognised ShopperTrak Index, a set of national trend indexes measuring shopper numbers, which is relied upon by retailers and shopping centres across the globe as a consistent and trusted performance benchmark.

What you will do

You will be part of the Hong Kong ShopperTrak Client Services team. Your role is to ensure the operation is customer focused and fulfils and exceeds all its obligations with optimum efficiency and economy.

  • How you will do it
  • Ensure all client queries, questions and requests are handled in a professional and timely manner, to include correspondence via Remedy, telephone and emails
  • Deliver prompt responses/updates/solutions within agreed SLA to both internal and external customers
  • Update and maintain all client details in Remedy
  • Responsible for all client support operational BAU tasks including but not limited to; management of report runs & data feeds, index update & distribution, service pack reports, new site and cancelled contract tasks, calendar, hierarchy & general report changes, Remedy queue management
  • Provide client training on ShopperTrak reporting products including Site Analytics, FFI etc. training to include remote over the telephone and face to face onsite
  • Chair monthly/quarterly service review meetings with key clients to monitor performance against contracted SLAs and KPIs, plus ensure operational compliance and terms & conditions of contract are met
  • Manage and measure service levels, client satisfaction and other key performance criteria
  • Ensure trends in client needs are responded to and fed into the appropriate product development process
  • Proactively develop close working relations with clients with the aim to identify opportunities for the sales team to up and cross sell enhanced products and services
  • Escalate issues where necessary to Global Client Services Manager to ensure high client satisfaction is maintained at all time
  • Effectively represent the interests of ShopperTrak with both clients and suppliers

What we look for

Required:

  • Form 5 / DSE or above
  • Minimum 1 year experience in client support role
  • Excellent presentation skills with good spoken & written English and Chinese

Preferred:

 

  • Excellent written and verbal communication skills
  • Attention to details
  • Good analytical and administrative skills

Company Info

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

Johnson Controls Building Technologies & Solutions delivers products, services and solutions that increase energy efficiency and lower operating costs in buildings for more than one million customers. Operating from 500 branch offices in more than 150 countries, we are a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration and security systems. We have been involved in more than 500 renewable energy projects including solar, wind and geothermal technologies. Our solutions have reduced carbon dioxide emissions by 16 million metric tons and generated savings of $7.5 billion since 2000. Many of the world’s largest companies rely on us to manage 1.5 billion square feet of their commercial real estate.

Due to business growth, Johnson Controls Hong Kong Limited is looking for high caliber candidate who drives for excellence to join us for a challenging and rewarding career. We offer attractive remuneration package to the right candidate. Interest parties please send your application letter & CV including current and expected salary, date of availability to [email protected] or fax to (852) 2963 6278.

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread