Responsibilities

• Deliver first level technology support service to users in Hong Kong, China, and India offices.
• Deliver second level technology support service to IT teams from other Asia branches.
• Take up Hong Kong IT operations duties.
• Use technical expertise and judgement to define and implement technical solutions that support business needs
•  Work closely with the line manager / team lead in the continuously improvement of IT service operations and processes,
• Assist or undertake IT project implementation work as required.
• Assist in maintaining IT infrastructure as required.
• Maintain comprehensiveness and accuracy of IT support information

Requirements

• Tertiary qualification in Technology discipline or a related field
• At least 3 years experience in an Technology environment
• In-depth knowledge and hands-on experience in PC hardware, Windows XP/Vista and office productivity software
• Knowledge and preferably hands-on experience in Windows 2003 Active Directory, Lotus Notes & Domino 7, Citrix Metaframe/XenApp, Veritas NetBackup, Symantec Altiris Deployment Solution
• Solid knowledge in ITIL service management standards and best practice
• Preferably to have MCITP and CCNA certification
• Fluent in Cantonese, English and Mandarin

How to apply:

Please submit your resume in Word format quoting the reference no. and expected salary to our company email (top in red) or by clicking "APPLY NOW" below

Web site: www.searchselect.net

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