Responsibilities:

• Manages 24/7 NOC and CS operations for our data centers
• Ensures all enquires, service requests, incidents, complaints and problems are properly handled
• Ensures adherence to standards and processes under the ISO20000 and ISO27001 framework
• Manages the performance of front-line services to ensure committed service levels are met
• Acts as an escalation point for high priority issues and is responsible for incident management and reporting
• Manages customer communications for all service-related matters
• Ensures adequate staff training and sufficient resources to support day-to-day operations
• Establishes management framework and explores opportunities for service improvement

Requirements:

• Bachlor degree in Computer Science, IT or equivalent discipline
• Minimum 10 years of experience including at least 5 years at management level
• Experience in data center or telecom operations, managing 1st and 2nd tier support, and dealing with multinational customers.
• Knowledge in Service model and best practices, such as ITIL, ISO9000, 20000, 27001, etc
• Service mentality and striving for excellence
• Strong communication and interpersonal skills
• Good team management and leadership
• Good command of both written and spoken English and Chinese

Work Location : Office will move from Chai Wan to Kwun Tong by end of year 2018

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking "Apply Now". For further information, please visit our company website: http://www.iadvantage.net/

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months.