Service Delivery Manager
Microware Limited
- Company Industries:Information Technology
Job Information
- Post Date:2018-07-06
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Support IT Management Network & System
Job Description
Job Responsibilities:
- Manage Operation, Service Desk Support and Managed Services Teams
- Manage day-to-day operational activities/issues and following ITIL model and best practices
- Participate in the system/procedural review and analyse the existing business processes to identify the improvement areas
- Assist in managing processes, operations and systems workflows and ensure the consistency in service delivery
- Lead through preparation and production of required reports/plans including SLA/KPI, Health Check & Capacity Plan etc.
- To be the prime focal point to liaise with customers on all service deliverables and service review
- To be the service escalation point when incidents’ severity reaches pre-defined level
Job Requirements:
- Bachelor's degree in Computer Science or equivalent
- ITIL v3 and PMP/PRINCE2 certification (ITIL Expert certification is an added advantage)
- 7 years’ working experience in the IT Industry with at least 3 years’ experience in Service Delivery Management level
- Proven experience in managing IT service based on ITIL practice and processes
- Good interpersonal and communication skills drive the team to meet commitment and quality standard
- Proficiency in spoken and written in both English and Chinese
We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking "Apply Now".
* Personal information collected will be used for recruitment purpose only
Company Info
Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.
From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.
Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.
You are welcome to visit our website at https://www.microware.com.hk/
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