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CRM Database Administrator (based in HK)

Animals Asia Foundation

  • Company Industries:Others

Job Information

  • Post Date:2018-07-06
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:DBA  Others  Others  

Job Description

We’re looking for an experienced CRM Database Administrator that will be working with an international team in ensuring the database is leveraged and stakeholders are having their needs met. The Administrator will develop, administer, configure, maintain and support the CRM Application (Blackbaud Enterprise CRM) and also field the many diverse requirements alongside a team of four other colleagues.


This is a rewarding opportunity for an experienced individual to work on many exciting data & systems projects, and ensuring the Data Services continues to deliver a valuable service.

Key Responsibilities


Development, Support & Administration

  • To ensure SQL scripts, and other regular scheduled Jobs are successfully executed
  • To ensure CRM database documentation remains up to date & relevant
  • To administer, configure, train, support and document critical CRM processes
  • To provide support for CRM end-to-end between users and vendor
  • To champion CRM ensuring its delivering its full potential at all times
  • To develop robust capturing systems for ensuring the accuracy of data
  • To understand, report, and seek to rectify Data Quality issues and impact
  • To coordinate with the international stakeholders ensuring they are briefed with CRM developments and the impact to marketing efforts
  • To establish effective techniques in coordinating & consolidating complex data requirements from stakeholders
  • To develop, maintain and execute business reports to aid organisation’s operation
  • To maintain system configuration including user set up, screen customisation and layout, field and value creation/definition, as well as data management


Partnership and liaison

  • Work in close liaison with colleagues across all sites and promote good working relationships across the charity
  • Work with 3rd party suppliers
  • Work in partnership between the CRM and Marketing Function
  • Champion effective use of the database and data accuracy and lead in making others more data literate and able to access information


You Must Have/be:

  • At least 3 years’ experience in either Database Marketing, or NGO sector
  • At least 1 year’s experience with recognised CRM Software or Fundraising software
  • Proven experience with reporting tools such as SQL, Pivot Tables & BI
  • Clear & fluent in English as you will be working with an international team
  • The ability to problem solve and independently manage & prioritize workload
  • Strong attention to detail
  • Strong business and numeric sense with analytical mind
  • Good communication and interpersonal skills
  • Mature, independent and team player



Bachelor’s degree in computer science, information systems or technology; university degree or equivalent


Interested parties please submit your cover letter, full Resume/CV with your availability to join, present and expected salary to us(in Word/PDF format). Please quote the position applied for on the email subject.

Only shortlisted candidates will be notified. Applicants not hearing from us within six weeks from the date of advertisement may consider their application unsuccessful.

Personal Data collected will be used for recruitment-related purposes only.

Company Info

Animals Asia, an international animal charity, is devoted to ending the barbaric practice of bear bile farming and improving the welfare of animals in China and Vietnam. We promote compassion and respect for all animals and work to bring about long-term change.


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