GOGOVAN is the first app-based platform for transporting goods in Asia, which is dedicated in offering excellent transportations and logistics system through innovative technology. The GOGOVAN app was created to connect individuals and businesses directly to thousands of drivers for their real-time logistic needs, and to redefine the everyday logistics experience by providing a convenient and efficient service. Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally.

Focus on B2B aspects

Responsibilities

• Perform day-to-day operations and ensure service goal met
• Answering telephone hotline/email in professional manner in order to respond users’ / drivers’ requirements
• Handle customer service inquiries, reservations and complaints
• Identify enhancement opportunities and implement feasible improvement measures so to raise service quality
• Ensure a smooth running of the process with customers
• Supervising the performance of team member with around 8-10 colleague

Requirements

• 5 Years Experience in customer service and 1 year or above team leader experience
• Good command of English, Cantonese and Mandarin
• Excellent interpersonal, communication and problem solving skills
• Mature, proactive and independent
• Willing to perform shift duty and 5.5 days