Senior Helpdesk support – Global Financial Institution – HKD$30-40k + Bonus
David James Recruitment Limited
- Company Industries：Human Resources Management/Consultancy
Job Information
- Post Date：2018-07-03
- Career Level：Middle
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time
- Job Function：Support Application Specialist - Network Network & System
Job Description
Our Client is a Global Financial Institution and they are currently looking for a Senior Helpdesk support to support the Hong Kong, China and Singapore offices. You are one of the key members to provide IT service which includes trouble shooting, user support, logging requests and incidents, IT training, and liaise closely with the regional offices to ensure all IT operation is running smoothly. You will be working with the users and Senior management very closely and you will have the opportunity to grow your career in a professional environment.
Duties:
- Primary contact between IT and business for Asia offices, provide IT services in a timely manner
- Able to multi-task and prioritise between IT projects and support cases
- Provide 1st line and user support, desktop applications, printers, VCs, mobile phones etc
- Follow SLA and ensure high service level
- Provide training to users and IT staffs
- Research on new technologies and better practice when possible
- Work with Global IT team to ensure the IT operation is smooth and comply to global strategies
Requirements:
- Bachelor Degree in IT or equivalent
- 4 years in IT Support for a Financial Institution with best practice
- Fluent English and communication skills, can speak with good confidence and patient with users
- Strong Windows 7, Microsoft Office 2010, Citrix Desktop Working experience, Smart phone and Tablet Technology,
- ITIL is a plus
- High level of attention and have can-do attitude
If you are interested in working in an international working environment with a work life balance life style, please send us your CV or call +852 3972 5700 for a further discussion.
Company Info
DJRecruit Asia Limited was founded on the principle that technology professionals in the Asia region need an industry specialist recruiter who understands their needs. Our company is formed by a group of successful and experienced recruiters, most with at least five years in the industry. Currently focusing on providing recruitment solutions to our clients in the Asia region, our aim is to be the leading brand in the market
ABOUT US
At DJRecruit Asia Limited, our consultants really do understand technology versus business, and how it all fits together. But more importantly, we make sure that we work hard to understand you and what you are looking for. So not only can you expect to work with someone who really knows your market, we will also know how you fit in.
DJRecruit Asia Limited is currently based in Hong Kong, with a remit to expand into other major locations across Asia to service our clients. We offer services in retained and contingency search for permanent, interim management / contract and onsite staff, including recruitment solutions for large scale projects.
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