Responsibilities:

• First and second tier technical support - service desk and remote support for the Group & on-site support for Hong Kong
• Monitor daily operation - system monitoring and performance checking
• Hardware and software installation - including servers, network, storage, data center, desktop computer, mobile device and POS
• Assist in project coordination and implementation
• Maintain IT documents, inventory and reports
• Technology and Solution Innovation - perform the Product Evaluations and Proven of Concept (POC)
• Maintain case status update in Service Desk
• Any ad hoc tasks as assigned

Requirements:

• Diploma or above in related discipline
• 4 years’ working experience in IT service delivery and support, esp. in Retail/ Manufactory IT operation
• Common IT practice and intergration (application and infrastructure)
• Strong hand-on experience on Linux and Fort iGATE firewall switch, ITIL Foundation is a plus
• MCSE, CCNA or other IT technical professional certification
• Occasionally travel to China

Please send your CV with salary history and expected salary via the system or send it to the Human Resources Department of Parsons Music Limited at 8/F, Railway Plaza, No. 39 Chatham Road South, Tsimshatsui Kowloon, Hong Kong.

(Data collected will be used for recruitment purpose only.)