Network Support Executive (Enterprise Network Operations)
Hong Kong Broadband Network Limited
- Company Industries：Information Technology
Job Information
- Post Date：2018-07-03
- Career Level：Entry Level
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Support Application Specialist - Network Network & System
Job Description
Responsibilities:
- Single point of contact for dedicated customers seeking technical assistance.
- Carry out data center services according to customer requests
- Follow and execute the security and services policies and procedures
- Proactively monitor customer network connections by utilizing sophisticated network monitoring tools.
- Responsible for initial fault isolation and maintenance, report status of data circuits and monitor network equipment and facilities.
- Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.
Requirements:
- Diploma / Higher Diploma in Communications Engineering / IT / Computer or related disciplines;
- 2+ years of Data Centre or Technical Support experience;
- Hands-on experience with Cisco Router / Switch support and administration;
- Holder of CCNA / CCNP / CISSP certification is an advantage;
- Understanding of Firewall terminology and technology;
- Work independently, good interpersonal skills & work under pressure;
- Proficiency in both written and spoken Chinese and English, fluency in Mandarin is an added advantage;
- Able to work a 24x7 shift schedule.
- Fresh graduate will also be considered.
Interested parties, please click "Apply Now" to submit your application.
Personal data collected will be used for recruitment purpose only.
Company Info
Headquartered in Hong Kong, with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecommunications and technology services provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, mobile, voice communications, integrated cloud solutions, data centre facilities, business continuity, information security, system integration and OTT entertainment.
At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.
Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.
HKBN Group is part of HKBN Ltd., which is listed on the Main Board of The Stock Exchange of Hong Kong Limited (SEHK Stock Code: 1310).
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