EIRE Systems is looking for an experienced Desktop Engineer to join our team in Hong Kong. The role will be to support our clients - leading financial institution and SME's. This is a new role, the job encompasses providing end-to-end support services for IT and desk side support in our client’s offices. This is a hands-on role where an outstanding customer service ethic is key as the team is completely customer facing. Excellent Win10 and Office 365 skills - VDI experience would be a nice to have. A candidate with 3-to-5 years experience preferred.

 

RESPONSIBILITIES:

• Provide an excellent level of IT support to onsite, remote and traveling users in APAC offices
• Ensure that solutions comply with global standards.
• Maintain Disaster Recovery environment for each business unit.
• Attain sufficient knowledge of the in-house and third party applications, in order to quickly identify and organize a solution for any related problem.
• Manage or assist with any IT related project as required.
• Escalate problems to vendors and in-house experts when required.
• Ensure open issues are passed to appropriate staff at the end of each shift.
• Provide regular status reports to management.
• Ensure documentation is kept up-to-date and accurate.
• Ensure that all helpdesk calls and service requests are logged, processed and monitored according to company procedures and within SLA.

 

• At least five years’ experience directly supporting users in a financial institution.
• Knowledge of market data infrastructure and applications, including Bloomberg and Factset.
• A technical understanding of Window 7, Window 10, Office 2007 / 2010 / O365 and Windows server operating systems to MCSE level.
• Have the ability to write and modify scripts.
• A firm understanding of LAN\WAN technologies, a solid understanding of TCP/IP networking.
• The skills to provide broadband and VPN troubleshooting.
• The ability to support personal organizers such as BlackBerry, iPad, iPhone devices.
• An excellent understanding of Windows and UNIX connectivity software such as Citrix, Rumba and Exceed.