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VIP Support Engineer/ IT Customer Service Officer

Taylor Coulter

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2018-06-28
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Application Specialist - Software  Support  Network & System  

Job Description

Our client is a global apparel corporation. As a result of expansion, they are looking for a VIP Support Engineer/ IT Customer Service Officer:

 

Job Responsibilities:

  • Responsible for dedicated VIP support and directly responds to VP’s requests
  • Provides support for enhanced workplace technology provided by the VIPs (e.g. BlackBerry, Smart Device, iPad, teleconference or other collaboration technology)
  • Customizes laptop and MAC computers to accommodate new technological based on user needs and provide user training
  • Maintains multi-platform software, standard and custom applications for VIPs
  • Completes standard service and statistical reports, and alerts Manager to current or potential problems with systems, applications, or customer service requirements.
  • Meeting support ensure the meeting running smoothly
  • Provides enhanced customer care which may expose the Technician to highly sensitive or confidential information.
  • Logs VP Calls, Incidents and other Service Requests in accordance with the applicable Baseline.
  • Will be involved in projects which enhance the service of service desk

 

Job Requirements:

  • Higher Diploma or above in IT information technology or related discipline
  • Minimum 6 years support experience; having VIP support experience is an advantage
  • Solid knowledge in Lotus notes and Windows
  • Experience on supporting BlackBerry, MAC IOS, IP phone, etc
  • Good communication skill and strong sense of responsibility
  • Fluent in English and Cantonese

 

To apply for this role, please click the "Quick Apply" below or send your full resume by MS word format. 

 

Only shortlisted candidate will be notified. Personal data collected by job applicants will be kept in strictconfidence and used for recruitment purpose only.

Company Info

Taylor Coulter, established in Australia, offers professional human resources solution in permanent, temporary staffing and outsourcing services. Our Hong Kong office specializes in industries including Information Technology, Banking & Finance and FMCG sectors. Our Consultants are all experienced recruitment professionals in specialized industries who possess strong network and business knowledge to provide the best practice for our candidates and clients.

Our vision is to be recognized as a trusted best practice people solutions partner, offering the most comprehensive range of staffing services in the APAC region.

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