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Implementations Specialist

Givex Hong Kong Limited

  • Company Industries:Others

Job Information

  • Post Date:2018-06-28
  • Career Level:Middle
  • Location:Not Specified
  • Salary:HK$35,000 - 45,000 /month
  • Employment Type:Full Time
  • Job Function:Hardware  Application Specialist - Network  Network & System  

Job Description

The Givex Implementation Team is responsible to execute client implementations for a variety of Givex products; performing the setup and configuration of the system the client purchased including: VEXILOR Point of Sale, Gift & Loyalty, Web Suites & UPTIX - for major clients in the restaurant, retail, hotel and sports industries. We are expanding our POS IS team - if you have experience with POS in hospitality, this role will be exciting and provide a new direction for your career.

Role & Responsibilities:

  • Work directly with clients and execute client implementations for a variety of Givex products
  • Facilitate database imports for new customers including managing cut-over migrations
  • Lead sessions to collect data, documents and other information and create specifications that describe how the program will be implemented for the client
  • Scope and implement change requests for existing clients and manage ongoing programs
  • Gather business requirements, and draft Statements of Work based on client program change requests or system customization requests
  • Participate in Quality Assurance procedures, user acceptance testing and live/real-time system cut over processes
  • Act as operations contact for existing clients with routine program change requests
  • Liaise with clients and other teams to ensure all bases are covered and all deliverables are executed as specified; including design, programming, billing, and sales support
  • Provide initial support, after the client attends training, to answer specific questions regarding the setup and configuration and gradually transition the client to client services for ongoing routine support
  • Take direction from different Product Development Managers on ongoing projects
  • Manage the project schedule and keep everyone on the project team informed regarding key deliverables and milestones in the project
  • Work independently managing multiple tasks and assigned duties

Required Knowledge, Skills & Abilities

  • Experience (2-3 years) in hospitality (i.e. restaurants, retail, hotels, venues), with working knowledge of POS
  • Experience (2-3 years) as an Implementation Specialist or similar role including technical implementations involving systems, networks or software design
  • Excellent communication skills, both written and verbal
  • Able to produce professional quality documents and presentations
  • Advanced computer skills in basic applications including Excel, Word and Outlook
  • Previous experience interfacing with large clients and/or vendors
  • Excellent time management skills and ability to prioritize tasks
  • Ability to work well independently and under pressure within a web-based environment
  • Exceptional critical thinking and problem solving skills
  • Adaptable to change with a strong desire to learn
  • Working experience within the Payment and Loyalty sectors is an asset

To continue with this application, please send resume by clicking "Apply Now"

Company Info

Givex is an innovative and rapidly growing high tech company, providing Gift and Loyalty cards and POS solutions with clients in more than 50 countries.

With offices in Canada, UK, Australia, USA, Brazil, China and Hong Kong, we are continuing to grow and are seeking hard working, dedicated career minded individuals to join our young and energetic team of professionals.


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