UST Global is an American multinational provider of digital and IT services and solutions. Headquartered in United States. we also have presence over the world in UK, Spain, Poland, Mexico, Singapore, Malaysia, Philippines and Hong Kong. 

We are currently looking for Desktop Engineer to join us.

Responsibilities:

* Identifying, diagnosing, and resolving the issues in computer hardware and software in a systems such as laptops and PCs

* Installing and up grading hardware’s and software’s and providing complete assistance while configuring hardware’s, software’s, and peripherals of the end user systems

* Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops

* Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

* Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

* Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same

* Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

 Requirements:

* Handle all calls / e-mails / Chat and Support tickets on Service Request /incident

* Demonstrate strong analytical and problem solving skills on workstation, client/server and business applications -

1. o Laptops/Desktops/Mobile Devices
2. o Printers/MFDs
3. o Onsite telephony

* Understanding of Network, Servers, applications

* Extensive experience with Windows 7/10 and Macintosh OS X

* Additional - Microsoft Office & Remote desktop tools

* Perform other duties as assigned from below –

1. o Break Fix, Hard and Soft IMAC, Device Imaging
2. o Asset Tagging and Tracking and Asset Disposal.
3. o Antivirus Management & Device Encryption
4. o Equipment Warranty and EUC Maintenance Services
5. o Stock & Procurement Management
6. o Patch Management & Electronic Software Distribution