Responsibilities: 

• Responsible for all other related Network Management, Infrastructures & Systemin Network Operation Centre (NOC).
• Implementation of Network Infrastructures and Customer Projects.
• Liaise with the local Service Providers and partners in overseeing for Customers Projects.
• Conduct period service quality checks as to ensure the quality of Network Service achieved is within the SLA figure committed to Customer.
• Provide support to Customer POC, inquiries, Customer pre-sales visit and assist Business Development team in driving new business opportunities and rollout of new services.
• Support post-mortem review with HK Led Customers upon requested by Sales and OM.
• Provide 7x24 remote support and on-site support in Fault Management.
• Provide Emergency Call-out during non-office hours.
• Perform any other jobs assigned by the Operations Manager.

Requirements:   

• Diploma or above in Telecommunication, Information Technology and related studies.
• Professional Certification of Cisco or Juniper is preferred.
• At least 3 years NOC experience.
• Hands-on configuration, operation and maintenance duties relating to data and IP Network Infrastructure.
• Hands-on proficiency in managing routers/ switches, Network Management and monitoring tools.
• Working experience in dealing with local and overseas Telco/Carrier service providers.
• Knowledgeable in technologies such as: SDH, SONET, ADM, TCP/IP, VLAN, OSPF, BGP and MPLS.
• Good analytical skills in fault resolution and trouble-shooting of operational issues
• Good inter-personal skills and presentation skills
• Able to work independent and knowledgeable to prioritize the tasks when handling multiple enquiries and customers’ request at the same time. 
• 7X24 Shift Duites is required.
• Cantonese speaking and fluency in English and Chinese (spoken and written)

Please send your full resume with MS Word format to us by email or fax: 3426 2763, or you may click the Apply Now button below. 

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