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Head of IT Operatio

Linkers International Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2018-06-26
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:IT Management  Product Management / Business Analyst  Software Development  

Job Description

CORE RESPONSIBILITIES 

  • Set up the Customer Support team 
  • Set up and standardize the workflow of all our customer support operations 
  • Set up customer support documents, e.g. FAQ and enquiry script 
  • Set up customer support software and work environment, e.g. Zendesk, for both the internal team and external outsource team 
  • Set up social media channels for CS purpose, e.g. Telegram, Facebook, Twitter 
  • Work together with product team to design KYC operation flow and other workflow automation 
  • Set service level KPIs and monitor customer satisfaction as a key metric of both the internal and external teams’ performance 
  • Manage outsource partners support on their performance quality and make sure all their responses to customers are in full compliance with the regulation 
  • Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions 
  • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion 

REQUIREMENTS 

  • Bachelor's degree or equivalent experience 
  • 3+ years of experience in a customer service role at cryptocurrency exchange or equivalent industry 
  • Exceptional communication, both written and conversational, and interpersonal skills 
  • Strong ability to understand technical concepts and problem solve 
  • Strong client-facing and communication skills 
  • Desire to teach new customers about the platform 
  • Passion for startups, software, cryptocurrency and blockchain technology 
  • Willingness to travel 
  • At least 1+ years of experience planning, developing and managing departmental expenses and capital budgets 

 

For more information, please leave a message on our website, www.LinkersCareers.com.

 

If you are interested, please send your full resume by clicking 'APPLY NOW'.

 

All personal data provided will be used for consideration of your job application only.

 

Company Info

At Linkers, we believe that you can and you should love your job, and find purpose in it. And we want to help you make that happen. Contact us, our team would walk along side with you through your job seeking process! 

Our team got a solid background, and a vast network of clients, with the experience of filling candidates to Banks, Telecom, IT firms and Startups, FMCG, Supply chain companies, etc. 

www.LinkersCareers.com

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