Service Engineer will be responsible for entire post-sales service support cycle with a team in order to maximize revenue and service quality based on company products and to facilitate customer relationship by providing service management professionally and efficiently. A good candidate performs professionally to win the trust from customers and keep customers highly confident in the services offered by Nexusguard.

Responsibilities

• To possess not only expertise on technical implementation but also strong customer and operation sense.
• To balance all the aspects, the candidate can then maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape.
• To possess an excellent teamwork spirit as communications to every departments, including sales and marketing, operations, infrastructure, product teams, are needed in the regular jobs.
• To coordinate, compromise and enforce accordingly at the same time in order to balance between the expectations from different teams and from the customers.
• To communicate with assigned accounts, expectation setting and negotiate priorities appropriately are expected by managing customers.
• To be an escalation contact for customer support issues
• To serve as a reliable, accessible and effective escalation point for the customer on any operational matters or on implementation progress-including afterhours support via mobile as necessary

Requirements

• Degree holder in Engineering / Computer Science / Information Technology;
• Minimum 5 years of experience in ISPs, MSSPs, hosting providers, or Internet solution vendors;
• CCNP/ JNCIP certificate is an advantage;
  GIAC/CEH/CISSP certificate is a plus;
• Solid experience and knowledge in TCP/IP, IGPs, BGP, GRE and DNS is a must;
• Experience in BGP peering/transit routing policy management and tuning is a must;
• Experience in planning, configuring and troubleshooting SP networks is preferred;
• Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus;
• Sound knowledge on modern Internet technologies and businesses;
• Excellent presentation and communication skills;
• Good command of both English and Chinese;
• Strong analytical and problem solving skills;
• Excellence in project and time management;
• Occasionally travel to other offices or customer sites.

We offer long-term career development opportunities, attractive remuneration package and fringe benefits including 5 days work, medical & dental insurance schemes, generous annual leave, bank holiday & training sponsorship to the right candidate.  If you are interested to join a fast growing international company and work with an exciting team, please send us your CV with Expected Salary & Availability.

All information provided will be treated in strict confidence and used solely for recruitment purposes.