Requirement

• 2-3 Years IT Helpdesk working experience
• Cantonese & English communication is required
• Skilled in Windows Operating Systems & common off-the-shelf applications
• Familiar with off-the-shelf Office Applications, eg: Microsoft Office Suite
• Candidate with more experiences will be considered as senior position.

Responsiblity

• Provide Deskside Support
• Manage End User Support in a face-to-face context
• Managing Incident Tickets Creation, Assignment, Resolution & Closure

• Install hardware and software for users, software include standard software, in-house and external applications
• Resolve users’ application and hardware problems as requested by IT Customer Services
• Interact/coordinate with other support teams to resolve users’ problems
• Support IT initiatives and projects such as the roll out of new or enhanced desktop facilities, relocation of equipment, and supporting user devices
• Be responsible for incident handling and progress logging

***** Please provide your expected salary in your CV for reference *****  

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.