Responsibilities:

• Provide first level assistance and remote control support for incoming queries and issues related to computer systems, software, and hardware
• Response to queries over the phone or by email
• Escalate unsolvable issues to proper tier support team members
• Accurately log Service Desk tickets on defined tracking system
• Follow up with users to ensure the problem has been solved
• Assist Team Leader to run reports to determines recurring issues

Requirements:

• Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times; exercise professionalism during stressful situations
• Excellent oral and written communication skills, good at speaking Cantonese and English
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
• Ability to work with or without supervision
• Immediate available is preferred
• Shift duties to support 24 hours' operation are required.
• Fresh graduate will also be considered

***** Please provide your expected salary in your CV for reference *****  

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.